Fluentis is an organization that aims to consolidate and strengthen its position in a national and international scenario characterized by:
This means pursuing with determination the full achievement of customer satisfaction and of the other interested parties, which are employees, suppliers, partners and the community.
The needs and expectations of customers must be correctly understood and transmitted within the Company so that they are received and internalized at all levels through the use of technological and innovative means. Activities performance becomes more efficient and effective over time. With these assumptions, the meaning that Fluentis gives to Quality is the following:
Everyone, having as objective the requirements and expectations of the Customer / Market and the applicable mandatory ones, must concentrate to optimize, over time, the overall performance:
The continuous improvement passes through the annual review of Quality Management System, consistent with this Policy, and the Annual Plan of the objectives. All the staff, adequately trained, must be considered involved and responsibly involved in meeting the requirements of customers and other interested parties. The Quality Manager and all the sector managers are committed to promote and illustrate this Quality Policy at all levels of the organization with the utmost transparency. The methods of promoting the quality policy within the organization take place either by posting and / or by direct communication to all employees. They must understand the quality policy, how it affects them and their role within the quality management system and promptly report to QA any application difficulties related to changed internal and / or external needs or conditions. Consistent with what has been written, Quality cannot be separated from any of the above commitments and the failure to satisfy even one of them is to be considered as a partial failure of the Organization.